TrendyThreads is looking for a friendly and detail-oriented Customer Service Representative to join our dynamic team. If you love helping people and thrive in a fast-paced environment, we want to hear from you!

About TrendyThreads:
TrendyThreads is a leading online fashion retailer, known for our stylish and high-quality clothing and accessories. We pride ourselves on offering the latest trends and exceptional customer experiences. Our team is made up of creative, innovative, and passionate individuals who are committed to making fashion accessible and enjoyable for everyone.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints efficiently, ensuring high levels of customer satisfaction.
• Provide detailed product information and assist customers with their purchases.
• Process orders, returns, and exchanges accurately and in a timely manner.
• Maintain a thorough knowledge of our products, promotions, and policies.
• Collaborate with other departments to address and resolve customer concerns.
• Document and track customer interactions and feedback to improve our services.
• Stay updated on industry trends and best practices to enhance the customer service experience.

Qualifications:

• High school diploma or equivalent.
• Proven experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a positive attitude.
• Ability to multitask and manage time effectively.
• Proficient in using customer service software and Microsoft Office Suite.
• A passion for fashion and a keen eye for trends.
• Ability to work independently and as part of a team.

2 years experience + High School Diploma